Privacy Policy
- We collect what we need to run your account and copy trades: your email, profile, broker login and trading data.
- Your broker password is encrypted. Your money stays with your broker; we never move funds.
- We don't sell your data and we don't run advertising trackers.
- You can download your data or delete your account at any time from Settings.
- 1. What we collect
- 2. How we use it
- 3. Who we share it with
- 4. What others can see
- 5. Security
- 6. How long we keep it
- 7. Your choices and rights
- 8. Cookies
- 9. Children
- 10. Changes
1. What we collect
- Account details: username, email, password (stored as a one-way hash), your Google account email if you sign in with Google, and your Telegram user ID, name and username if you sign up or sign in with Telegram.
- Profile: display name, photo, bio, country, phone number, time zone and preferences you choose to add. In the Telegram app you can share your phone number from Telegram instead of typing it; we only receive it if you tap Share and confirm, and we store it as verified.
- Broker connection: your MT5 account number, server and trading password, which we need to run your terminal and place trades.
- Trading data: balance, equity, positions, orders and trade history read from your MT5 account, plus the copy and bot settings you choose.
- Telegram: if you connect your own Telegram account to copy private channels, that login session is kept only on our server and is never stored in our database or shared. If you link our alert bot, we keep your Telegram chat ID to send you notifications.
- Technical data: IP address, browser and device information, and logs of sign-ins and actions, used for security and to keep the service running.
- Support: messages and files you send us in support tickets.
- Payments: if you buy a paid plan, the payment is handled by the payment provider. We receive the payment status and order reference, not your card or wallet credentials.
2. How we use it
- To run your cloud MT5 terminal and connect it to your broker.
- To copy the signals, traders and bots you choose, and to apply the limits you set.
- To show you your trades, statistics and P/L calendar, and to send the alerts you turn on.
- To check your country from your IP address (for example to detect VPNs and prevent abuse).
- To keep the service secure, fix problems, and answer support requests.
- To comply with legal obligations.
We do not use your data to sell advertising, and we do not make decisions about you based on profiling.
3. Who we share it with
We share data only with services we need to provide TelePip, and only what they need:
- Your broker and MetaQuotes (the maker of MetaTrader 5), when your terminal logs in and places trades.
- Hosting providers that run our servers and database.
- Google, if you choose Google sign-in.
- Telegram, to read channels you copy and to deliver alerts you turn on.
- IP lookup services (ip-api.com, proxycheck.io), which receive your IP address to estimate your country and detect VPNs.
- An AI text service (DeepSeek), which may receive the text of public signal posts from Telegram channels to read entries, stops and targets. We don't send your personal details.
- Payment and email providers, to process payments and send account emails.
- Authorities, when the law requires it, or to protect the rights and safety of our users or TelePip.
We don't sell your personal data.
4. What others can see
If you publish an account as a signal for others to copy, followers can see its trades and statistics (such as growth, drawdown and win rate). Your public profile shows what you add to it. You can make your profile private and hide your trading statistics in Settings.
5. Security
Broker passwords are encrypted at rest. Connections use HTTPS, access to our systems is limited and logged, and each user's terminal runs separately. No system is perfectly secure, so please use a strong, unique password and tell us right away if you think your account was accessed without permission.
6. How long we keep it
We keep your data while your account is open. When you delete your account, we delete your profile, broker logins and settings, and stop your terminal and automations. Some records may be kept for a limited time where the law requires it, or in backups until they are overwritten.
7. Your choices and rights
- Download your data: Settings → Your data → Download my data.
- Delete your account: Settings → Your data → Delete account.
- Correct your details: edit your profile and broker accounts at any time.
- Notifications: turn alerts on or off in Settings.
Depending on where you live, you may also have the right to object to or restrict some processing, or to complain to your data protection authority. To use any of these rights, contact us through the Help center.
8. Cookies
We use only the cookies needed to keep you signed in, protect forms against misuse (CSRF) and remember simple preferences such as your time zone. We don't use advertising or third-party tracking cookies.
On our public pages (home and sign-up) we count visits and button clicks without cookies. Each visitor is counted with an anonymous code made from the date, IP address and browser, which changes every day and can't be turned back into your IP. We don't store your IP address for this.
9. Children
TelePip is only for adults who can legally trade in their country, and at least 18 years old. We don't knowingly collect data from children.
10. Changes
If we change this policy, we'll update the date at the top. For important changes we'll let you know in the app or by email.